%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2024 Best Practical Solutions, LLC %# <sales@bestpractical.com> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &> <& /Elements/Tabs &> % $m->callback(CallbackName => 'BeforeActionList', Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket); <& /Elements/ListActions, actions => \@results &> % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS ); <&| /Widgets/TitleBox, title => loc('Modify ticket # [_1]', $Ticket->Id), class=>'ticket-info-basics' &>
<& Elements/EditBasics, TicketObj => $Ticket, defaults => \%ARGS, ExcludeCustomRoles => 1, InTable => 1 &> <& /Elements/EditCustomFields, Object => $Ticket, Grouping => 'Basics', InTable => 1 &>
% $m->callback(CallbackName => 'AfterBasics', Ticket => $Ticket); <& /Elements/EditCustomFieldCustomGroupings, Object => $Ticket &> <&| /Widgets/TitleBox, title => loc('Dates'), class=>'ticket-info-dates'&> <& Elements/EditDates, TicketObj => $Ticket &> <&| /Widgets/TitleBox, title => loc('People'), class=>'ticket-info-people' &> <& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp, GroupString => $GroupString, GroupOp => $GroupOp, GroupField => $GroupField &> <&| /Widgets/TitleBox, title => loc('Links'), class=>'ticket-info-links' &> <& /Elements/EditLinks, Object => $Ticket &> <&| /Widgets/TitleBox, title => loc('Merge'), class=>'ticket-info-merge' &> <& Elements/EditMerge, Ticket => $Ticket, %ARGS &> <&| /Widgets/TitleBox, title => loc('Update ticket'), class => 'messagedetails' &>
<&|/l&>Update Type:
% $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
<&|/l&>Subject:
% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $Ticket, LabelCols => 2 &>
% $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' ); % if (defined $ARGS{UpdateContent} && length($ARGS{UpdateContent})) { <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &> % }
<& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $Ticket &>
<& /Elements/Submit, Name => 'SubmitTicket', Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &>
% $m->callback(CallbackName => 'AfterForm', ARGSRef => \%ARGS, Ticket => $Ticket); <%INIT> my $Ticket = LoadTicket($id); my $CustomFields = $Ticket->CustomFields; my $CanRespond = 0; my $CanComment = 0; $CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or $Ticket->CurrentUserHasRight('ModifyTicket') ); $CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or $Ticket->CurrentUserHasRight('ModifyTicket') ); ProcessAttachments(ARGSRef => \%ARGS); my @results; my $skip_update = 0; $m->callback( TicketObj => $Ticket, ARGSRef => \%ARGS, skip_update => \$skip_update, results => \@results ); { my ($status, @msg) = $m->comp( '/Elements/ValidateCustomFields', Object => $Ticket, CustomFields => $CustomFields, ARGSRef => \%ARGS, ); unless ($status) { push @results, @msg; $skip_update = 1; } ( $status, @msg ) = PreprocessTimeUpdates( \%ARGS ); unless ( $status ) { push @results, @msg; $skip_update = 1; } } # There might be two owners. if ( ref ($ARGS{'Owner'} )) { my @owners =@{$ARGS{'Owner'}}; delete $ARGS{'Owner'}; foreach my $owner(@owners){ if (defined($owner) && $owner =~ /\D/) { $ARGS{'Owner'} = $owner unless ($Ticket->OwnerObj->Name eq $owner); } elsif (length $owner) { $ARGS{'Owner'} = $owner unless ($Ticket->OwnerObj->id == $owner); } } } unless ($skip_update or $OnlySearchForPeople or $OnlySearchForGroup or $ARGS{'AddMoreAttach'} ) { $Ticket->Atomic(sub { push @results, ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS); push @results, ProcessObjectCustomFieldUpdates( Object => $Ticket, ARGSRef => \%ARGS); push @results, ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS); push @results, ProcessUpdateMessage( TicketObj => $Ticket, ARGSRef=>\%ARGS ); push @results, ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS ); push @results, ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS); }); MaybeRedirectForResults( Actions => \@results, Path => "/Ticket/ModifyAll.html", Arguments => { id => $Ticket->id }, ); } # If they've gone and moved the ticket to somewhere they can't see, etc... unless ($Ticket->CurrentUserHasRight('ShowTicket')) { if (@results) { Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@results); } else { Abort("No permission to view ticket"); } } $Ticket->CurrentUser->AddRecentlyViewedTicket($Ticket); <%ARGS> $OnlySearchForPeople => undef $OnlySearchForGroup => undef $UserField => undef $UserOp => undef $UserString => undef $GroupString => undef $GroupOp => undef $GroupField => undef $id => undef